Once your order has been shipped, you will receive an email containing your tracking number to monitor your order. Yay! You can also follow the progress of your delivery by signing into your account and selecting My Order Status.
Oh no! If you received a product different from the one you ordered, we apologize! Please contact customer care at email@example.com and we’ll be sure to get you the Upness products you ordered ASAP.
Upness ships to addresses only in the United States at this time.
We can only deliver to one address per order. To send your purchases to multiple addresses, please place a separate order for each destination.
The majority of our orders are shipped within 1-3 business days after the order has been placed, unless the item is on backorder. Don’t forget - business days don’t include weekends or holidays. When your order has been processed and shipped, you’ll receive an email with order confirmation, order details, tracking number, and link to track your order.
Most orders will take 3-10 business days to arrive within the contiguous U.S., not including the processing time. Delivery dates are subject to change due to weather conditions or carrier restrictions.
Hey there, Alaska and Hawaii! Orders shipping to you may take up to 15 business days to arrive, at the discretion of the carrier and method of transportation.
Currently, your order can only be adjusted if it hasn’t been printed yet. If you'd like to adjust, please contact our customer care team ASAP.
Our apologies! We are unable to change or cancel an order that has been shipped. If you have an issue with the order, please contact our customer service team.
Shipping rates vary by location. You can view the shipping rates for your order at the bottom of the checkout page when placing an order. Standard shipping for orders over $75 is free for the contiguous U.S. (excludes Hawaii and Alaska).
Unfortunately, this option isn’t available right now.
If you aren’t happy with your product, our 100% back guarantee allows you to return your product for any reason. It must be within the first 30 days of your purchase. You’ll be refunded in full to your original form of payment. Just email Customer Care at firstname.lastname@example.org with your order # and a description of your return.
We're bummed you didn’t love your purchase from Upness. Please reach out to email@example.com with your order number and the products you'd like to exchange or return, and our team will take care of the rest.
Credit card refunds typically take between 3-5 business days to appear on your statement.